{"id":6998,"date":"2018-05-04T14:47:12","date_gmt":"2018-05-04T14:47:12","guid":{"rendered":"https:\/\/www.tele-radio.com\/support\/"},"modified":"2026-04-17T13:46:02","modified_gmt":"2026-04-17T13:46:02","slug":"support","status":"publish","type":"page","link":"https:\/\/www.tele-radio.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p>Notre \u00e9quipe d&rsquo;assistance est \u00e0 votre \u00e9coute pour vous apporter toute l&rsquo;aide dont vous avez besoin ! Si vous avez des questions ou des doutes sur le stock, la livraison ou l&rsquo;\u00e9tat de votre commande, veuillez contacter votre filiale Tele Radio Locale. Toutes les coordonn\u00e9es peuvent \u00eatre trouv\u00e9es <a href=\"https:\/\/www.tele-radio.com\/fr\/contactez-nous\/\">ici<\/a>.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement consulter notre <a href=\"https:\/\/www.youtube.com\/channel\/UC-qsxgQWLHU0c_o2XFBD28Q\">Chaine Youtube<\/a> pour des didactiels et des vid\u00e9is explicatives sur la configuration de nos syst\u00e8mes.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f7f7f7\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 448 512'%3E%3C!--! Font Awesome Pro 6.2.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2022 Fonticons, Inc. --%3E%3Cpath d='M96 0C43 0 0 43 0 96V416c0 53 43 96 96 96H384h32c17.7 0 32-14.3 32-32s-14.3-32-32-32V384c17.7 0 32-14.3 32-32V32c0-17.7-14.3-32-32-32H384 96zm0 384H352v64H96c-17.7 0-32-14.3-32-32s14.3-32 32-32zm32-240c0-8.8 7.2-16 16-16H336c8.8 0 16 7.2 16 16s-7.2 16-16 16H144c-8.8 0-16-7.2-16-16zm16 48H336c8.8 0 16 7.2 16 16s-7.2 16-16 16H144c-8.8 0-16-7.2-16-16s7.2-16 16-16z'\/%3E%3C\/svg%3E\" alt=\"\" style=\"width:100px;height:114px\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-very-dark-gray-color has-text-color\">Manuels<\/h2>\n\n\n\n<p class=\"has-text-align-center has-very-dark-gray-color has-text-color\">Une question sur un produit ? Retrouvez sur cette page nos notices d&rsquo;utilisation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/fr\/manuel-dutilisation-des-radiocommandes-tele-radio\/\" style=\"background-color:#feb914\">Manuels d&rsquo;utilisation<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f7f7f7\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/www.tele-radio.com\/app\/uploads\/certification.png\" alt=\"\" class=\"wp-image-46654\" style=\"width:64px;height:64px\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-very-dark-gray-color has-text-color\">T\u00e9l\u00e9chargements<\/h2>\n\n\n\n<p class=\"has-text-align-center has-very-dark-gray-color has-text-color\">Chercher et t\u00e9l\u00e9charger les manuels d&rsquo;installation, les documents techniques, les certificats et autres.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/fr\/support\/telechargements\/\" style=\"background-color:#feb914\">Acc\u00e8s documents<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f7f7f7\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.tele-radio.com\/app\/uploads\/box.png\" alt=\"\" class=\"wp-image-50848\" style=\"width:64px;height:64px\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-very-dark-gray-color has-text-color\">Anciens produits<\/h2>\n\n\n\n<p class=\"has-text-align-center has-very-dark-gray-color has-text-color\">Informations sur tous les produits retir\u00e9s du catalogue et information sur les produits de remplacements.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/fr\/systemes-precedents\/\" style=\"background-color:#feb914\">Produits retir\u00e9s<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f7f7f7\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 640 512'%3E%3C!--! Font Awesome Pro 6.2.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2022 Fonticons, Inc. --%3E%3Cpath d='M128 32C92.7 32 64 60.7 64 96V352h64V96H512V352h64V96c0-35.3-28.7-64-64-64H128zM19.2 384C8.6 384 0 392.6 0 403.2C0 445.6 34.4 480 76.8 480H563.2c42.4 0 76.8-34.4 76.8-76.8c0-10.6-8.6-19.2-19.2-19.2H19.2z'\/%3E%3C\/svg%3E\" alt=\"\" style=\"width:148px;height:118px\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-very-dark-gray-color has-text-color\">Logiciels de programmation<\/h2>\n\n\n\n<p class=\"has-text-align-center has-very-dark-gray-color has-text-color\">Afin de mettre \u00e0 jour vos produits, vous pouvez \u00eatre amen\u00e9s \u00e0 utiliser ces logiciels.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-css-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center has-luminous-vivid-amber-color has-text-color has-medium-font-size\"><strong>GAMME PANTHER <\/strong><em>(sauf exception)<\/em><strong>  GAMME TIGER<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left has-very-dark-gray-color has-text-color has-small-font-size\"><em>Pour toutes la gamme de produit PANTHER et TIGER, vous devez utiliser l&rsquo;outil \u00ab\u00a0Mass Programmer\u00a0\u00bb, exception pour les produits suivant : PN-T29, PN-R17, PN-R18, PN-R23.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/app\/uploads\/Mass-Programmer.zip\" style=\"background-color:#feb914\" target=\"_blank\" rel=\"noreferrer noopener\">Mass Programmer<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\">Information :<\/p>\n\n\n\n<p class=\"has-black-color has-text-color\"><strong>ALIMENTER VOTRE PC PORTABLE SUR SECTEUR<\/strong> AU MOMENT DE LA PROGRAMMATION.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-css-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center has-luminous-vivid-amber-color has-text-color has-medium-font-size\"><strong>GAMME PUMA<\/strong> <em>+ R17 \/ R23<\/em><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\"><em>Pour toute la gamme de produit PUMA, vous devez utiliser l&rsquo;outil \u00ab\u00a0Flasher\u00a0\u00bb, ainsi que pour les produits suivant :  PN-T29, PN-R17, PN-R18, PN-R23.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/app\/uploads\/SW0026-50v04pre1-Flasher-1.zip\" style=\"background-color:#feb914\">Flasher<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\">Information :<\/p>\n\n\n\n<p class=\"has-text-align-left has-very-dark-gray-color has-text-color\">VOUS DEVEZ \u00caTRE <strong>CONNECT\u00c9 \u00c0 INTERNET<\/strong> POUR UTILISER CE LOGICIEL.<\/p>\n\n\n\n<p class=\"has-text-align-left has-very-dark-gray-color has-text-color\"><strong>ALIMENTER VOTRE PC PORTABLE SUR SECTEUR<\/strong> AU MOMENT DE LA PROGRAMMATION. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-css-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center has-luminous-vivid-amber-color has-text-color has-medium-font-size\">PAQ Line<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\"><em>Pour toute la gamme de produit PAQ Line : T34 OmniPAQ-8 \/ T35 DuroPAQ-D6 \/ T<\/em>36 SupraPAQ-D10 \/ T37 DuroPAQ-8 \/ T38 SupraPAQ-12<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/app\/uploads\/SW0026-50v04pre1-Flasher.zip\" style=\"background-color:#feb914\">Flasher<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\">Information :<\/p>\n\n\n\n<p class=\"has-text-align-left has-very-dark-gray-color has-text-color\">VOUS DEVEZ \u00caTRE <strong>CONNECT\u00c9 \u00c0 INTERNET<\/strong> POUR UTILISER CE LOGICIEL.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-css-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center has-luminous-vivid-amber-color has-text-color has-medium-font-size\"><strong>DRIVER USB<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-small-font-size\"><em>Il sera peut-\u00eatre n\u00e9cessaire d&rsquo;installer le driver USB sur votre ordinateur pour que l&rsquo;outil de programmation soit d\u00e9tect\u00e9.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.tele-radio.com\/app\/uploads\/DT-SOFTWARE-SETTING-USB_Serial_Port_Driver-FTDI-_V.-ID-7319.zip\" style=\"background-color:#feb914\">Drivers<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Notre \u00e9quipe d&rsquo;assistance est \u00e0 votre \u00e9coute pour vous apporter toute l&rsquo;aide dont vous avez besoin ! Si vous avez des questions ou des doutes sur le stock, la livraison ou l&rsquo;\u00e9tat de votre commande, veuillez contacter votre filiale Tele Radio Locale. Toutes les coordonn\u00e9es peuvent \u00eatre trouv\u00e9es ici. Vous pouvez \u00e9galement consulter notre Chaine [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6998","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/pages\/6998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/comments?post=6998"}],"version-history":[{"count":31,"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/pages\/6998\/revisions"}],"predecessor-version":[{"id":289910,"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/pages\/6998\/revisions\/289910"}],"wp:attachment":[{"href":"https:\/\/www.tele-radio.com\/fr\/wp-json\/wp\/v2\/media?parent=6998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}